Legal & privacy
Privacy Policy
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This policy explains how PrimoPeptides collects and uses personal information when you visit our website, contact us, create an account or place an order. It also explains your data-protection rights.
01. Who we Are
PrimoPeptides, is the controller responsible for the personal information described in this policy.
Registered or principal address: 123-A London, United Kingdom
Email Address: example@mail.com
Company number: (123) 456-7890
2. Personal information we collect
Depending on how you use the website, we may collect:
- Identity and contact information: name, billing and delivery address, email address and telephone number.
- Order information: products, strength variations, order history, delivery status, refunds and customer-service messages.
- Payment and transaction information: payment status, transaction references and limited payment metadata. Full card details are handled by the payment provider rather than intentionally stored by PrimoPeptides.
- Account information: username, encrypted password and saved preferences if customer accounts are enabled.
- Technical and usage information: IP address, browser, device, approximate location, referral source, pages viewed and security logs.
- Marketing preferences: whether you asked to receive or stop receiving communications.
- Enquiry information: anything you submit through forms or correspondence. Please do not send medical or special-category information.
We may receive information directly from you and from service providers involved in checkout, payment, hosting, analytics, fraud prevention and delivery.
3. Who we share information with
We may share only the information needed with:
- website hosting, ecommerce and IT-support providers;
- payment providers, including Peptide-Pay when enabled, under their own applicable privacy terms;
- couriers and fulfilment providers;
- email, customer-support, analytics and security providers;
- professional advisers, insurers, auditors and accountants;
- regulators, law-enforcement bodies, courts or other parties where disclosure is legally required; and
- a buyer or successor if the business or its assets are reorganised or transferred.
Before launch, PrimoPeptides should identify its actual providers, put appropriate contracts in place and confirm whether each recipient acts as a processor, independent controller or joint controller.
4. International transfers
Some technology or service providers may process information outside the United Kingdom. Where restricted transfers occur, PrimoPeptides will use a permitted safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum, as applicable, and complete any required transfer-risk assessment.
5. Cookies and similar technologies
The website may use essential cookies for functions such as the shopping basket, checkout, security and saved preferences. Optional analytics or advertising technologies should not be placed until the visitor has made a valid choice where consent is required.
6. Marketing communications
PrimoPeptides will send electronic marketing only where a valid legal route applies. Where we rely on consent, you can withdraw it at any time. Every marketing email should provide an unsubscribe method. Transactional messages about an order or account are not marketing.
You can object at any time to the use of your personal information for direct marketing.
7. How we protect information
PrimoPeptides will send electronic marketing only where a valid legal route applies. Where we rely on consent, you can withdraw it at any time. Every marketing email should provide an unsubscribe method. Transactional messages about an order or account are not marketing.
You can object at any time to the use of your personal information for direct marketing.